Message Builder

Operational Model

• Message Builder library: reusable generic configs.
• Feature-owned configs: managed from the owning feature page (Onboarding Flows, Ticketing, Spotlight, etc.).

Staff Workflow

1. Build or edit config.
2. Validate selector requirements for panel contexts.
3. Save and test preview/send in feature panel.

Common Failure Modes

• Locked library config due to plan limit.
• Selector missing for panel context (Onboarding Flow or Ticket Selector).
• DM slot context rejecting interaction blocks.

Related

• Setup: Message Builder