Portal Requests

Portal Requests is the staff inbox view for active/claimed/closed ticket channels.

Interface Areas

• Sidebar: grouped by portal with search.
• Metrics: open/closed/claimed and SLA-style timing stats.
• Chat window: transcript + actions.

Actions

• Claim / Unclaim
• Close / Open
• Archive
• Send message with optional mention suggestions
• Share transcript link
• Export transcript

Sources

• Live Discord messages when available.
• Cached transcript fallback when live fetch is unavailable.

Related

• Setup: Portals